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WARRANTY

INFORMATION

 

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DJC Aesthetic Technologies, we try to open and honest as much as possible about our warranties.

 

We think it's vital that our customers must be covered so that they can focus on their business.

 

That's why we give all new machines an 18 month warranty, as standard!

No Machine Warranty Equal Expensive Repair Costs

Equipment can be exceptionally costly, parts, labour from a skilled engineer can put repair costs from £500 - £1000, plus delivery and wait times. 

 

Be Sensible 

 

Renewing Your Machine Warranty

We provide you with peace of mind that you can extend your warranty for 12 months, it will cost from £750

 

To Qualify your equipment must have a 'pre-warranty inspection' carried out no longer than 30 days before renewal.

 

This inspection is carried out on a service visit or return to base service. After this inspection, your equipment would be graded as either 'fully operational' or 'requires work'.

 

If it is fully operational, your equipment does not require any work to be brought back into a warrantable condition.

 

If your machine requires work, the work diagnosed by the engineer needs to be carried out before full parts and labour warranty. can be extended. 

Handset Warranty

Two make things simpler and cost-effective we treat, Handpieces or applicators seperatly as this tend to be proud to wear & tear. 

All applicators are guaranteed for 12 months or until the shot life or usage is achieved.

 

An applicator will be considered out of warranty once it exceeds the usage stated below or 12 month period.

* Warning* concerning laser or diode applicators, never exceed the shot life as this could result in danger to the machine or customers.

 

If your equipment requires work, the fault diagnosed by the engineer needs to be carried out before full parts and labour warranty. Can be extended. 

 
 

BFV Cartridge Shot Life

Machine Warranty

• DJC Technologies guarantees any new machine for 18 months after installation.

• We also guarantee our pre-used range of machines for 12 months.

• Any repairs conducted on your machine are guaranteed for 12 months.

• Any Un-Authorised repairs or access to inside the equipment voids machine warranty.  

Covered

  • Technical Support (Online Ticket System)

  • Non Wear & Tear Parts

  • Labour & Call Out Fees

  • Collection & Delivery Fees (Refunded)

Not Covered

  • User Defined Preventable Damage

  • Cosmetic Replacements

  • Applicator Accessories

  • Issues that go unreported for 30 days

Your responsibility to:

  • Supply the machine with the appropriate power, using the correct power cable

  • Refill the machine only with the correct Fluid where appropriate .

  • Place & operate the machine in a safe and appropriate environment (A comfortable room temperature with low humidity and at least 30cm of air-flow at the back of the machine).

  • Operate under safe & legal conditions - as per training and local regulations

  • Report any issues with your machine within 30 days of noticing them.

  • Do not attempt to repair the machine yourself without first consulting DJC, this will void your warranty.

  • Do not operate over the stated shot limit for your machine.

  • Avoid using at full power for extended periods of time; this can be harmful to your clients and your machine.

  • Never move the machine without first removing the handset from its socket.

  • If you’ve recently had your machine/handset in for maintenance, always patch test clients for their first treatment after.

  • Do not operate the machine with a known issue or fault.

 

Servicing

 

Your machine will be due a service around 12 months after installation.

The first service of any new machine is FREE after this, service visits are £250.

All services include the consumables that may be required on this service.

We will contact you when your service is due; inevitably it is your responsibility to schedule the service.

We will try to book the service in over a 1 month period, via telephone followed by email.

If we are unable to make contact over this month period, we will issue a formal letter informing you about your service being overdue.

If 3 months have elapsed, your service will be forfeited.

With any machine, you'll receive a service print out that logs any maintenance your machine has had. Your service engineer will update it every time they work on your machine.

Breakdown Stages

Under the unfortunate event that an issue with your machine occurs, we deal with this in the following stages.

The aim is to deal with any fault as quick and efficient as possible, depending on the stage this may require for the machine to be in the service department for up to 4 weeks.

Machines

Stage 1

Telephone or video diagnosis of the reported fault, with over the phone repair.

Stage 2 

Engineer callout and onsite diagnosis & repair of reported & actual fault.

Stage 3 

The device is collected & delivered to our repairs department. Our engineers will perform an inspection to diagnose report & actual fault, following this if needed the repair can be carried out, followed by testing to prove the repair.

Stage 4

If the reported fault still occurs, the machine will be recollected, returned to the service department, where a full machine breakdown will take place, with precise inspection, repair and testing. This an estimated 4 weeks from collection to re-delivery.

Stage 5

If the machine still can not be reported a complete replacement machine will be offered. contining from the existing warranty start date. 

Applicators 

Stage 1

Telephone or video diagnosis of the reported fault, with over the phone repair.

Stage 2 

The applicator is to be packaged and sent to us for repair via courier service. The servicing team will test and diagnose it to be repaired.

Stage 3 

If the Applicator is still in-operational once returned, you can ship it back to us and we will fully deconstruct it to evaluate the damage and make any repairs or replacement parts necessary.

Stage 4

If the Applicator is still un-operational, we will replace it.

Definations 

Reported Issue - Is when an issue has been reported to us by the customer 

Confirmed Issue - Is when an issue is comfirmed by the service department

Fully Operational - Is when no confirmed Issues or any reported Issues have been inspected and written off.

Warranty Inspection - Your equipment has to be inspected by an DJC engineer and provided an assessment of its functional condition.

Cosmetic Damage - Where a machine or applicator may be scratched or damage  but does not affect the fuction of the ethat is not important for function 

What Makes Us  Stand Out?

Premium Warranty

18 Month Warranty, Dedicated Account Manager

 

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DJC Aesthetic Technologies Limited

Kemp House,

152 - 160 City Road,

London

EC1V 2NX

» Tel: 0800 0141 844

» Email: hello@djcaesthetics.co.uk

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*Disclaimer

Patient treatment results will vary depending on the individual and their bodies natural reaction to the treatment or life style